CRM Today : Forrester Research Projects The Cost Of Implementing RFID

From CRM2day.com Research Reports, Mar 31, 2004 ... CRM Today Forrester Research Projects The Cost Of Implementing RFID by Document Type by Industry Modern Marketers Must Do It By the Numbers Customer relationship management which began as a specialty discipline has radically altered the practice of marketing. Self-Service Comes of Age Part III Online self-service can be typically categorized as providing customers with either informational e.g.