BestBuy RFID: Customer Experience Improvement Potential
Best Buy CEO is an evangelist for RFID technology, who sees potential to enhance the customer experience. ...
... "The biggest potential of RFID is improving the customer experience, Willet said. The company is already proving it can keep products in stock better, which keeps more salespeople out on the floor helping customers. " ...
Via InformationWeek: Best Buy RFID Program
Labels: best-buy, ceo, customer-experience, customer-service, rfid
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